Olympic

OLYMPIC OVEN CLEANING

For that winning finish...

Our Terms and Conditions

When booking any of Olympic Oven Cleaning Services, either through our website form, Facebook, e-mail, text, WhatsApp or phone, the customer agrees to be bound to these Terms and Conditions. Any part of these Terms and Conditions may be changed at any time without notice. You are advised to read them before entering into an agreement and regularly afterward and agree to be bound by these terms and conditions below.

The contract to carry out work detailed on an estimate is between the Customer and Olympic Oven Cleaning - no term hereof shall be enforceable by a third party (as defined in the Contracts (Rights of Third Parties) Act 1999 (under the provisions of the Act)).

 

1) Definitions

“Olympic Oven Cleaning” refers to the company, Sole Trading business of Mr. Peter Arme.

“Customer” is the individual or organisation who makes the booking with Olympic Oven Cleaning.

“Booking” means the agreement to use our services on one particular occasion, either verbally or in writing.

“Oven Cleaning” describes any oven cleaning service provided by Olympic Oven Cleaning, including single, double, range, Aga or Rayburn oven cleaning, microwave & combination oven cleaning, hob and extractor cleaning.

“Appliance” refers to any gas, electric, solid fuel powered single, double, range, Aga or Rayburn, microwave or combination oven, hob or extractor.

 

2) Estimate

Any estimate provided by Olympic Oven Cleaning prior to the provision of the service is indicative only of the information provided by the customer and subject to revision if the appliance(s) is/are not as described. The estimate, or revised estimate, will be an offer to carry out the service(s) at the cost stated. The Customer’s agreement to proceed with the service(s) constitutes acceptance of that offer and forms a binding legal contract incorporating these Terms of Business.

 

3) Booking Date

Shall be the date on which Olympic Oven Cleaning confirms the arrangements, including the cost, date, time and location for the service(s) to be provided.

 

4) Service(s)
The service(s) will be provided at a location agreed with the customer. Olympic Oven Cleaning reserves the right to decide, in its sole discretion, upon the suitability of the location and will not be obliged to provide the service(s) if either the location or the appliance is not safe or suitable. Olympic Oven Cleaning will not accept any liability for costs or inconvenience incurred by the Customer as a result.


If, for any reason, including but not limited to inclement weather or high winds, due to gas burners in the vehicles, Olympic Oven Cleaning is unable to carry out the service(s) at the time, date or location agreed, Olympic Oven Cleaning will not accept any liability for costs or inconvenience incurred by the Customer as a result. Olympic Oven Cleaning will make an offer to provide the service(s) at the cost agreed at an alternative time and date convenient to both parties.

 

5) Attendance at Customer’s Property

The price quoted for our oven cleaning service covers costs for the technician’s attending a customer’s premises and inspection and testing of appliances before commencing cleaning. The price also includes labour charges, cleaning materials and solutions for cleaning purposes. It is the customers responsibility to inform our technician of any known issues with the appliance prior to the work taking place. If you are aware of any issues at time of booking, it is the customers responsibility to make this apparent to the technicians. If upon inspection of appliances, a fault or damage is discovered, this is will be pointed out and where appropriate a customer may be requested to sign a disclaimer or be advised on a remedy, repair or need for spare parts before cleaning commences. Any additional work is then charged in addition to the cleaning booked.

 

6) Cleaning Of Appliances

If an appliance to be cleaned is built into a unit or fitted between units, it cannot be removed by a technician for cleaning purposes. If an oven is a stand-alone appliance, it also cannot be pulled out to be cleaned. This is for customers and technician’s safety, so please refrain from requesting the technician to facilitate moving of such appliances. Only internal parts from the appliance, such as stainless-steel racking, shelving, side plates, top plates, oven bulbs covers etc can be removed to enable access to internal areas of an appliance for cleaning. Mechanical or electrical components will not be removed whilst cleaning. There must be a reasonable amount of space provided around the appliances to work safely.

 

7) Parking (Reserving Spaces & Permits)

A parking space is required for our vehicle directly outside of the customers front/back/side door. It is the customers responsibility to ensure a space is available outside the property by means of reserving a space. This is imperative from a Health & Safety aspect as we use gas burners in the vehicles. Our technicians can refuse to carry out any work if suitable parking is not available to carry out his/her job in a safe and timely manner. Our technicians will not, under any circumstances, park illegally or dangerously. Where appropriate, it is the responsibility of customers to provide technicians with necessary parking vouchers/permits when arriving at premises to conduct work. If permits are deemed not necessary, and parking tickets are issued by the authorities, the customer is responsible for paying the said parking fee/fine. Failure to supply suitable parking as above, will result in our technicians being unable to carry out the work and a call-out charge of 50% of the cost of the booked value will be applicable.

 

8) Pricing & Payment Terms
 

8a) Price Changes & VAT 
All prices are subject to change. Existing customers will be given notice of any price changes at the time of booking. No VAT is added to the price Olympic Oven Cleaning quotes to the customer. Prices are quoted on the information given by the customer at the time of the booking, and can change if on arrival with the customer, the service required is different to the one the customer advised.
 

8b) Payment Method 
Unless other arrangements have been agreed before the service(s) is carried out, payment is due in full upon completion. Payment may be made by cheque, cash, internet payment or debit card (in the case of internet payment where internet coverage is available and card payment is subject to a 5% card processing fee). We do not accept America Express. Payment must be made on completion of the job unless otherwise agreed with Olympic Oven Cleaning. If payment is made by internet payment, the customer must action this and ensure payment is received by our technicians before Olympic Oven Cleaning leave the premises. If payment is agreed outside this schedule by Olympic Oven Cleaning (i.e 24 hours) and this is contract is not fulfilled (late payment), a charge of an additional £25 administration fee will apply to the final bill. If the customer wishes to leave the Olympic Oven Cleaning technician at the property to complete work while they are not present, payment must be made prior to the customer leaving. If payment is not left, Olympic Oven Cleaning are advised to leave the property and not to carry out the oven cleaning service. The customer will then be charged a full cancellation fee.

 

9) Cancellation, Re-scheduling & Non-Delivery of Services
 

9a) Customer Cancellation
Where a booking is cancelled or postponed less than 24 hours prior to the appointment, Olympic Oven Cleaning reserve the right to charge 50% of the booked work value (any personal exceptions are at the discretion of Olympic Oven Cleaning). As a small business, if the customer cancels work less than 24 hours prior to the appointment, we are unable to schedule any alternative work hence the charge 
 

9b) Customer Non-attendance
Where a customer has agreed a booking with Olympic Oven Cleaning and fails to be in attendance, or fails to provide access to the property, Olympic Oven Cleaning will only wait 15 minutes after agreed booking time. Where a customer fails to attend the agreed booking, there is a fee payable of 100% of the booked work value.
 

9c) Customer Re-scheduling
Where two consecutive booked appointments are cancelled or postponed in succession, Olympic Oven Cleaning reserve the right to not attend any further appointments.
 

9d) Non-attendance
Olympic Oven Cleaning will not be liable for any delay to or cancellation of the booking caused by circumstances beyond our control (including but not limited to force majeure, fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus, and sickness/injury of our technicians). We have the right to cancel or reschedule a service in cases where unexpected circumstances have befallen the assigned technician. In such circumstances Olympic Oven Cleaning will endeavour to arrange an alternative booking suitable to both parties for the performance of services.
 

9e) Failure to pay Cancellation, Rescheduling or Non-attendance Fees
Any fee should be paid to Olympic Oven Cleaning within 7 days by the payment method stated above. Failure to make payment will result in interest being charged at 5% above the prevailing base rate of the Bank of England, charged daily, and your information being passed on to a Third Party debt collection agency that has a right to add an extra fee to cover their costs.

 

10) Customers Cancellation / Amendment Rights

The Customer shall have the right to cancel this contract and this right may be exercised by sending an email/text/WhatsApp to Olympic Oven Cleaning at any time within seven (7) days of the Booking Date. This notice of cancellation will be deemed to have been served as soon as it is posted or, in the case of an email, from the day it has been sent or the next following working day if it is sent at a weekend or bank holiday.



11) Working Conditions
In order to protect Olympic Oven Cleaning, our technicians are instructed not to enter an environment considered to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem to the customer.


In this event the customer will be charged 100% of the booked work value.


Olympic Oven Cleaning request that customers are present on the very first visit if Olympic Oven Cleaning have not visited before. If this is not possible, Olympic Oven Cleaning cannot be held liable for any damage to the property Olympic Oven Cleaning may find on their visit. If the oven clean is rescheduled (after the environment has been rendered safe), the customer will be charged a fee equivalent to 50% of the cost of the booked work value. Any and all electric, gas or oil supply must be in fully working order and the appliance must be in fully working condition to allow Olympic Oven Cleaning to clean. Olympic Oven Cleaning will also require a hot water supply to allow completion of the oven clean. Failure in Olympic Oven Cleaning not being able to complete clean due to any of these factors may result in a fee. If a customer is rude to our technicians, or they are abused or disrespected, they will refuse to carry out the work and leave the property immediately.


12) Use of Customers Equipment

Olympic Oven Cleaning will ask to use your hot water supply to complete the oven clean.

 

13) Completion of Work

On completion of the work, it is the customers responsibility to ensure they are satisfied with the work undertaken. If there is anything the customer is not happy with, it must be mentioned at this time. All appliances are checked to ensure they are in working order prior to our technicians leaving the customers property. Therefore, unless something is noted, all services shall be deemed to have been carried out to the Customer’s satisfaction. Any complaints after our technicians have left, Olympic Oven Cleaning cannot accept liability for, although we may still endeavour to help resolve the issue. Any additional costs or repairs incurred are the responsibility of the customer

 

14) Replacement Parts

Olympic Oven Cleaning does not carry out any routine or unscheduled repairs whilst cleaning the oven. This includes electrical checks, gas checks and servicing of appliances. Olympic Oven Cleaning may, subject to availability, replace sundry items such as bulbs (oven & extractors) or seals, which will constitute further work at additional cost agreed by the customer with Olympic Oven Cleaning. Authorisation for this is obtained from the customer before such items are ordered from Olympic Oven Cleaning’s suppliers.

 

15) Complaints

In the unlikely event of the customer being dissatisfied with the service, written notice must be received by the Olympic Oven Cleaning with details of the complaint within 24 hours of the work being completed. All complaints must be received in writing by email/text/whatsapp no later than 24 hours after the completion of the service. The Company will fully investigate any complaint and attempt to resolve it to the satisfaction of the Customer, or alternatively to a reasonable standard. The Customer agrees to allow the Company back to re-clean any disputed areas/items before making any attempts to clean those areas/items themselves or arranging a third party to carry out cleaning or repair services with regard to the above. Failure to do so will void our Company Guarantee and we will consider the matter fully settled. Claims will not be considered valid if they relate to the following:


i. Corrosion or rust (whether or not it was evident before the Service(s) was carried out;
ii. To any pre-existing damage, scratches, marks, deterioration of decals;
iii. To any item referred to previously upon initial inspection by Olympic Oven Cleaning as set out in Sec.5
iv. Inappropriate aftercare;
v. Wear and tear of the appliance.

 

These Terms and Conditions are governed by the laws of England, Scotland, Northern Ireland and Wales.

 

Contact us

This can be done by e-mailing us at the following address:

sales@olympicovencleaning.co.uk

Alternatively, you can text or Whatsapp us at 07742 395126

 

Olympic Oven Cleaning

Shelthorpe Road

Loughborough

Leicestershire

LE11 2PB

OLYMPIC OVEN CLEANING

All rights reserved. Olympic Oven Cleaning